Prices quoted in the electronic catalogue of DONNA GRACE SRL - Cosmesi del Garda can change from day to day. These changes are strictly connected with market background or fluctuation in exchange rate.
Statement According to the Italian Legislative Decree N° 185/99
As any other remote (phone or mail-order) purchase, all purchases on our website take place outside commercial premises. Therefore they are safeguarded by the Italian Legislative Decree n° 185 dated 22nd May 1999, which provides Consumers with the possibility of exerting the right to recede. Consumers can exert their right to recede within 10 working days of goods receipt. This right consists both in the faculty of returning the purchased good to the Merchant without any penalty and justification and in the following refund of the purchase price.
The right to recede is applicable to all individual persons acting for private purposes without any reference to their professions. Therefore this right is not applicable to purchases carried out by retailers and companies.
In order to exert your right to recede you shall notify your decision in written by dispatching a registered letter with advice of receipt to DONNA GRACE SRL - Cosmesi del Garda, Strada Veronello, 7 37010 Calmasino di Bardolino Verona within the afore mentioned deadline, i.e. within 10 working days of goods receipt. Your communication can be dispatched within the same deadline also by telegram or fax, provided that it is confirmed by a registered letter with advice of receipt within the following 48 hours. This communication shall include the codes of all products to be returned as well as information on the terms for refunding the paid amount (money order, bank transfer, etc.) and - if necessary - a bank code. Products subject to second thoughts shall be returned intact to the s ame address on the registered letter and to the charge of the Customer. Once we have received the goods and we have ascertained they are intact, we will credit the price of the returned goods to the Customer as soon as possible. If necessary we will withhold an amount equal to shipping costs, which will be in any case charged to the Customer.